403-978-9884

Frequently Asked Questions


1) If I need a nanny/caregiver, how do I start the process?

You can either contact us by telephone, or by e-mail. If you send us  an e-mail request, management will contact you within 24 hours.

2) How are your candidates pre-screened?

Our nannies/caregivers are interviewed by our trained staffs in which past work experience and individual character is explored in detail. Our interviews focus on evaluating common sense, and a true passion to work with children or the elderly. These interviews and reference checks are a crucial part of ensuring the best possible match for you and your family. 


3) What responsibilities will I have as an employer?

As an employer you will be required to remit payroll taxes, in addition to the nanny's net salary. The room and board is a taxable benefit to the nanny and is required by Revenue Canada. You are also required to keep payroll records and provide your nanny with a pay stub. You must abide by all provincial employment labor laws. 

4) What happens if it doesn't work out/ or nanny quit?

Heritage nanny stands behind our guarantee. If for some reason it is not a good match and things are not going smoothly, we have a 12 month guarantee period for placed nannies. This means that within this time-period if things are simply not working out or the nanny quit, we'll introduce new candidates within 14 days.

5) Why should I use heritage nanny rather than hiring someone from the online advert?

We have the experience that is necessary to handle the interviewing and reference checking. As the employer, you are responsible for registering with certain government bodies and making deductions and remittances in a timely manner. We are knowledgeable about  these and other matters that are relevant to hiring a nanny/caregiver.

6) How much will a nanny/caregiver cost?
​Costs depends on several factors such as: the type of care that is required, whether live-in or live-out, or part time service is required, and the experience and qualifications required to meet the specific needs. 


7) What does it cost to set up a nanny payroll account?

Payroll account setting up is free to employers who would like to use our payroll services for minimum of six months. If a payroll account is cancelled within six months there is a service fee charged to the employer. ​​Note: $199 + first payroll service fee is charged to employers who would like to cancel their payroll account within the first six weeks of their payroll account set up.


8)  Do I have to sign a job contract when hiring a nanny/caregiver through Heritage Nanny?

No, the job contract/agreement will be between you (employer) and the nanny/caregiver that you hire. The terms of this contract/agreement are entirely up to you (employer), however we are glad to assist you with any questions that you may have in preparing the contract/agreement.


Need more information?

Do you have a question? Is their something that you're not quite sure of? No problem; simply send us an email or give us a call at (403) 978-9884 and we'll do our best to answer all of your questions. We really look forward to hearing from you.